Privacy Policy
1. Introduction
Welcome to Divine Mercy Publications (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.divinemercy.org, make purchases, or subscribe to our communications.
If you have any questions or concerns, please contact us at:
Divine Mercy Publications Maryville, Loughshinny, Skerries, Co. Dublin, K34NW54, Ireland Email: newsletter@divinemercy.org Phone: +353 1 849 1458
2. Who We Are
Divine Mercy Publications is the data controller responsible for your personal data. We operate in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.
3. Information We Collect
3.1 Information You Provide Directly
- Name and contact details (email address, phone number, postal address)
- Account information if you create an account on our website
- Order and billing information when you make a purchase, including delivery address and payment details
- Newsletter subscription when you sign up to receive our communications
- Messages or enquiries submitted through contact forms on our website
3.2 Information Collected Automatically
- Usage data: pages visited, time spent on site, referring URLs
- Device information: browser type, operating system, IP address
- Cookies and similar technologies (see Section 8)
4. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Processing your orders and arranging delivery | Performance of a contract |
| Sending order confirmations and shipping updates | Performance of a contract |
| Responding to your enquiries | Legitimate interests |
| Sending newsletters and devotional content | Consent |
| Improving our website and services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
5. Online Shop & Orders
When you place an order through our website, we collect and process your:
- Full name and delivery address
- Email address and phone number
- Payment information (processed securely — we do not store full card details)
Shipping: Your name and delivery address are shared with our designated postal and courier service provider for the purpose of fulfilling and delivering your order. This provider acts as a data processor on our behalf.
6. Email Marketing
If you subscribe to our newsletter, your email address and name will be stored and processed by our email marketing service provider. This provider operates in accordance with GDPR-compliant data transfer mechanisms.
You can unsubscribe from our newsletter at any time by:
- Clicking the “Unsubscribe” link at the bottom of any email
- Contacting us directly at newsletter@divinemercy.org
7. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Postal and courier providers — for order delivery and fulfilment
- Email service providers — for sending newsletters and communications
- Payment processors — for secure transaction processing
- Legal authorities — if required by law or to protect our rights
All third parties are required to handle your data securely and only for the specified purpose.
8. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the website and shop to function correctly
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
9. Data Retention
We retain your personal data only for as long as necessary:
- Order records: 7 years (required by Irish tax and accounting law)
- Newsletter subscriptions: Until you unsubscribe
- Contact form enquiries: 12 months
- Website analytics: As per our analytics provider’s retention policy
10. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Right of access — Request a copy of the personal data we hold about you
- Right to rectification — Request correction of inaccurate data
- Right to erasure — Request deletion of your personal data (“right to be forgotten”)
- Right to restrict processing — Request that we limit how we use your data
- Right to data portability — Receive your data in a structured, commonly used format
- Right to object — Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at newsletter@divinemercy.org.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland: www.dataprotection.ie | Lo Call: 1800 437 737
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
13. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
15. Contact Us
Divine Mercy Publications Maryville, Loughshinny, Skerries Co. Dublin, K34NW54, Ireland Email: newsletter@divinemercy.org Phone: +353 1 849 1458